Service Manager - Dublin

Ref: 214 Date Posted: Thursday 04 May 2023

Based in Dublin, my client is currently looking for Service manager to join their team. The successful candidate will be responsible managing all aspects of the Service function of the client products nationwide. As Service revenue accounts for over 50% of Total Company revenue this a key role for the company. This role is responsible for the following main activities:


•              Lead the design and implementation of the Service Strategy for the company along with rest of Management Team

•              Manage Nationwide team of Service Engineers

•              Manage Nationwide team of Service Co-Ordinators

•              Be point of contact for Customers for Service-related matters

•              Be responsible for timely, accurate and complete of Service Invoicing

•              Work with Installations manager to provide support to Install teams where possible and vice versa to get Support from Install team when required by Service


•              Member of Senior Management team for the company

•              Actively participate in the development of Company Strategy -Growing Business, Increasing profitability

•              Drive Service Revenue & Profitability

o                             By increasing number of customers on Service contracts

o                             Set Service pricing for Key Accounts and general customers

o                             Work with Sales Team on Large value deals to maximise and protect Service Revenue

•              Assist on identifying potential companies for Acquisition and be part of Acquisition team

•              Sharing and Implementing Best Practices in Service

•              Work with the Group Staff to implement Group Strategy


•              Is responsible for managing technical and administrative Service functions.

•              Is responsible for recruiting & training of Service Team

•              Is ultimately responsible for reducing Service costs.

•              Is ultimately responsible for reducing Service quality costs.

•              Is responsible for the operations costs of Service team in line with the rolling forecast.

•              Ensure all Service team training is up to date


•              Spare Parts Ordering from Group Factories and 3rd Party Suppliers

•              Work with Warehouse Operator to transport spare parts from Group Factories & 3rd Party suppliers to customer sites and/or local warehouse

•              Ensuring Spare parts stock held is minimized without impacting customer activity including Engineer Van stock.

Quality Assurance and Safety

•              Is ultimately responsible for having all work performed in accordance with the safety requirements, the work processes and work instructions.

Complaint Handling

•              Responsible for resolving complaints in accordance with the complaints protocol and procedures.


•              Experience of Managing a team of Service Engineers is required

•              Previous Construction industry experience would be an advantage

•              Provides strong leadership, is persuasiveness and decisive

•              Adaptability and Stress resistance

•              Commercial and cost-conscious attitude

•              Analytical and numerical insight

•              Excellent communicator internally and with Customers